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Frequently Asked Questions - FAQ

We’re here to help, here are some of the top asked questions

 

How long will delivery take?

Standard Shipping: 3-5 Business Days. Express Shipping: 1-2 Business Days. Normally orders are processed within 24-48 hours. You will receive an email notification once your order has been shipped.

How do I track my order?

You have 2 options to track your parcel:

Have an account?
Log into your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information here.

I don’t have an account yet
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”. You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched. *Please note, tracking can take around 24-48 hours to update after dispatch

Can I edit or cancel my order?

We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact [email protected] with the subject ‘cancel’ and your order details as soon as possible.

Where do you ship to?

We currently ship to Australia, Brazil, Canada, Japan and United States only. Get in touch with us if you are not sure.

Will I need to pay customs?

All orders are currently shipped from our partner facilities located in those specific countries from which orders are dispatched. But in some cases it might be shipped from cross boarder facilities and in those cases you might have to pay customs duty and other charges. However, in most cases customers will not be charged customs or import fees.

What is your returns policy?

All our orders are fulfilled on demand as you place them via our website. So, unless stated otherwise all our sales are final.

However, if you have received the incorrect items or the items you have received are faulty, please email [email protected] and we will help you with that.

Unless otherwise stated, all sales are final. If the product is not faulty or incorrect we are not taking any returns at this moment.

If you receive the wrong item, you can return them to us within 30 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to a full refund or a fresh delivery of the original item. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.
Please visit our Return and Refund policy page for a full details.

Still Got More - Questions?

Please send us an email and we will be right back

 

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